Question 1

How do I open a support ticket?

Accepted Answer

Sign in, then use the ticket panel on this page. Pick a category, describe the issue, attach screenshots if it helps, and our team replies in the same thread. You will see the reply right here.

Question 2

I cannot find my player profile, what do I do?

Accepted Answer

Search your exact in-game name on the home page. If it still does not show, open a ticket under Account and include your platform and exact name.

Question 3

How do rewards and packs work?

Accepted Answer

ExA Cup is play-to-earn: you earn vouchers by playing and watching, then open provably fair packs. There are no deposits and nothing to buy. See the Rewards and Provably fair pages for the full detail.

Question 4

How do I redeem a prize or cash out?

Accepted Answer

Redeemable balances can be turned into gift cards, crypto or in-game items from your account. Identity is verified at withdrawal. The Redemption policy page lists assets, minimums and timing.

Question 5

Something is broken, where do I report a bug?

Accepted Answer

Open a ticket under Bug report with what you did and what happened. Screenshots help. You can also check the Status page to see if it is a known issue.

Question 6

Is there a phone number or live chat?

Accepted Answer

No phone line and no public live chat. Open a ticket and a real person replies in the same thread, with a record we can both follow up on.

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